Refund policy

Our products are not eligible for returns.  

You can contact us at gardenandflame@gmail.com with any questions. 

Damages and issues
Please inspect your installation upon completion and contact us immediately if something is defective, damaged or if you received the wrong installation, so that we can evaluate the issue and make it right.

Exchanges
There are no exchanges.

Pre-Installation Refunds
Your 50% project cost deposit is 100% refundable up to 3 calendar days before installation. After that, the 50% deposit is refundable.

For example, if your install is on a Saturday at 8:00am local time, that means the 50% deposit you gave at the time of contracting is 100% refundable until Wednesday morning at 8:00am local time. After that, the 50% deposit is no longer refundable.

Post-Installation Refunds
We collect the remaining 50% following contract completion, per the payment method provided, and as agreed to contractually.

If you believe your purchase warrants a refund, please contact us and request a refund, explaining why.

We will notify you once we’ve received and inspected your request, and let you know if the refund was approved or not. REFUNDS ARE RARELY APPROVED, AND ONLY APPROVED UNDER SELECT CIRCUMSTANCES. If approved, you’ll be automatically refunded within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at gardenandflame@gmail.com.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.